Scammers are calling customers and threatening immediate disconnection unless payment is made. BTU will never threaten immediate disconnection, call customer service at 979.821.5700 if you have any questions or concerns.
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BTU Office Hours
8:00 a.m. to 5:00 p.m., Monday – Friday
Physical Address
2611 N. Earl Rudder Fwy
Bryan, TX 77803
Billing/Correspondence Address
P.O. Box 8000
Bryan, TX 77805
Distribution & Transmission Warehouse
611 Union Street
Bryan, TX 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday
Telephone Numbers
- Utility Customer Services (UCS): (979) 821-5700
- contactBTU@btutilities.com
- Utility Fax Number: (979) 821-5795
- Report Outages: (979) 822-3777
Account / Billing Issues
For account questions, login issues, billing issues or other account inquiries.