Contact Us

Use the form on this page to reach out if you have any questions.

About Us
customer service

BTU Office Hours

8:00 a.m. to 5:00 p.m., Monday – Friday


Physical Address

205 E. 28th Street
Bryan TX 77803


Billing/Correspondence Address

P.O. Box 8000
Bryan, TX 77805


Distribution & Transmission Warehouse

611 Union Street
Bryan, TX 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday


Telephone Numbers

  • Utility Customer Services (UCS): (979) 821-5700
  • Utility Fax Number: (979) 821-5795
  • Report Outages: (979) 822-3777
  • Transmission System Interconnections: (979) 821-5715

Account / Billing Issues

For account questions, login issues, billing issues or other account inquiries.

Email Customer Service